privacy policy 🔒

Last Updated: March 7, 2025

At Velkom, your privacy is our priority. This privacy policy outlines how we collect, process, and protect your personal data in accordance with Norwegian laws, including the Personal Data Act (Personopplysningsloven) and the General Data Protection Regulation (GDPR). We are committed to safeguarding your information and ensuring transparency about how your data is handled.

1. Data Controller

Velkom is the data controller responsible for processing your personal data. If you have any questions regarding this policy, please contact us at:

  • Email: support@velkom.no

  • Phone: (+47) 46588943

  • Address: Thereses gate 30C, 0168 Oslo

2. Personal Data We Collect

We collect personal data necessary for the provision of our services. This includes, but is not limited to:

  • Contact Information: Name, email, phone number, and address.

  • Identification Data: Passport information, national ID, or other government-issued identification.

  • Professional and Educational Data: CV, diplomas, certifications, employment records.

  • Application Documents: Documents related to visa, licensing, and job applications.

  • Correspondence: Communication through emails, phone calls, or other communication channels with our company.

  • Payment Information: Bank account details or payment history related to services rendered.

3. Legal Basis for Data Processing

We process your personal data based on the following legal grounds:

  • Consent: For processing sensitive data such as health or financial information, we will obtain your explicit consent.

  • Contractual Necessity: When it is necessary to fulfill a contract with you (e.g., providing visa application services).

  • Legal Obligation: To comply with legal obligations imposed by Norwegian immigration, licensing, and tax authorities.

  • Legitimate Interests: To improve our services, ensure the security of our systems, and provide relevant updates about our services.

4. Purpose of Data Collection

Your personal data is processed for the following purposes:

  • Visa and Licensing Assistance: To assist with the application process for nursing or healthcare licenses and work visas in Norway.

  • Consultation Services: To provide guidance on professional development, licensing, and employment opportunities.

  • Communication: To stay in touch during the application process, respond to inquiries, and send service updates.

  • Legal Compliance: To comply with Norwegian regulatory requirements, including tax and immigration laws.

  • Payment Processing: To manage and process payments related to our services.

5. Sharing of Personal Data

We do not sell or rent your personal data to third parties. However, we may share your data with:

  • Norwegian Authorities: Immigration authorities, licensing boards, tax offices, or other relevant government institutions to facilitate visa and licensing applications.

  • Third-Party Service Providers: Trusted partners such as legal advisors or professional translators to assist with the application process, under strict confidentiality agreements.

  • Financial Institutions: For payment processing and accounting purposes.

  • Law Enforcement or Regulatory Bodies: If required by law or to protect our legal rights.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by Norwegian law. This typically includes:

  • Application Data: Stored until the visa and licensing process is completed.

  • Payment Data: Retained for five years to comply with Norwegian tax regulations.

  • Correspondence: Retained for up to three years for customer service purposes unless otherwise required.

Once data is no longer necessary, it will be securely deleted or anonymized.

7. Your Rights

Under GDPR and Norwegian data protection laws, you have the following rights:

  • Right of Access: You can request information about what personal data we hold about you.

  • Right to Rectification: You can ask us to correct any inaccurate or incomplete data.

  • Right to Erasure: You can request the deletion of your personal data under certain circumstances (e.g., when it is no longer necessary).

  • Right to Restrict Processing: You can ask us to limit how we use your data in specific cases.

  • Right to Data Portability: You can request a copy of your personal data in a structured, commonly used format.

  • Right to Object: You can object to certain types of data processing, such as direct marketing.

  • Right to Withdraw Consent: If you have given consent to process your personal data, you can withdraw this consent at any time.

To exercise your rights, contact us at support@velkom.no.

8. Data Security

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, alteration, or misuse. These measures include:

  • Encryption: All sensitive data is encrypted in transit and at rest.

  • Access Control: Only authorized personnel have access to your personal data.

  • Regular Security Audits: We regularly review our systems for vulnerabilities.

9. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA), including the Philippines. When such transfers occur, we ensure that appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs): In cases where your data is transferred outside the EEA, we implement SCCs to ensure data protection is maintained.

  • Adequacy Decisions: Transfers may also be based on the European Commission's adequacy decision for certain countries.

10. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to improve user experience and gather analytics. You will be informed of this upon visiting our website, and we will seek your consent where required. You can control your cookie preferences by scrolling down the page and press “Cookie Preferences”.

11. Changes to the Privacy Policy

We may update this privacy policy from time to time. Clients will be notified by email about any changes where appropriate. We encourage you to review this policy regularly to stay informed about how we protect your data.

12. Complaints

If you believe that your rights under GDPR or Norwegian law have been violated, you have the right to file a complaint with Datatilsynet, Norway’s Data Protection Authority:

We also encourage you to contact us first to resolve any concerns.

Contact Information

If you have any questions regarding this privacy policy or how your data is handled, please contact us at:

  • Email: support@velkom.no

  • Phone: (+47) 46588943

  • Address: Thereses gate 30C, 0168 Oslo